Frequently Asked Questions
Everything you need to know about your Shona Joy purchase.
What is your return policy for full-priced items?
We offer returns on all full-priced items within 30 days of delivery for a refund, provided the garment is in its original condition with all tags attached.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and shipping costs vary by region and will be calculated at checkout.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend comparing your body measurements to our size chart to ensure the perfect fit.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are unable to guarantee changes or cancellations once an order has been confirmed.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How should I care for my Shona Joy garments?
To maintain the quality of our signature fabrics, we recommend following the specific care instructions located on the inner garment label, which often suggests a cold hand wash or dry clean.